SEBIJI MARKETPLACE (ABOUT BUYING)
Is there a minimum order value for Sebiji Marketplace
There is no minimum order for Sebiji Market orders :)
How do i track my order
Upon payment is made, we will send you a receipt and details of your order including the delivery information
I have received expired or damaged item(s)
We are sorry. We did not expect it to go this way. Let us know what went wrong with your order through the form below and we’ll get back to you.
Note: Always check your orders (fresh produce and fresh meat/seafood) immediately and report issues within the first 1 hour of receiving the order.
Why is my order delayed?
Delayed delivery could be caused by a number of hindrances such as operational issues, road issues, or bad weather. We will endeavour to notify you if there's any delays.
In what situation I can ask for a refund?
If your order arrived faulty or damaged, and we found out the reason might be due to inappropriate packaging or delivering method, you may request for a refund.
You may also request for a refund if your order did not arrive within 10 working days from the scheduled delivery date.
We will need some photos of the product(s) you received, the photos should be able to show
The condition of the parcel when it arrives
The product(s) being seen inside the parcel
The product(s) in its original delivery packaging (bubble wrapped/cling wrapped)
Close up of the product(s)’ problem
Feel free to contact our customer support team to let us know which order and which item(s) got wrong and we will sort it out for you.